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RDS Service & Support
OUR SERVICE AND SUPPORT

Service is an important part of who we are.  Customer support and services comprises the major portion of our staff. We are proud of the fact that while most companies are steering away from live support and services we will continue to offer one-on-one contact.  Retail Data Systems provides  24 hour on-site and depot repair hardware services, 24 hour help desk software support, and comprehensive installation and training services. Our professional service teams understand your business.  Many have worked in a retail/hospitality environment themselves.  We plan our installations to the last detail and most importantly keep you informed as to all activities.

Retail Data Systems (RDS) provides support through our Customer Support Center (CSC). The center provides technical support by telephone and electronic connection or if needed, an onsite service call,  when you experience either software or hardware related issues. This service is provided to you through an annual support contract or through hourly service fees.

Contacting RDS Support

Calling the RDS Support Department

When calling RDS you will be able to select the department you wish to speak with by using our automated attendant. Below are the main telephone numbers for RDS.

Calls into the Support Center are handled by the first available Customer Service Representative (CSR). In the event a CSR can not assist you immediately, the call is logged into the Support Center’s case tracking software. Once the case is logged, it is placed into a specific queue categorized by the type of issue to be followed up as soon as a CSR is available.

Contact Information
Local: 303-576-5654
Toll Free: 800-376-7797/ 800-3POSSYS
Support Fax: 303-576-6833
Support Email: POSsupport@rdspos.com
 RDS Auto-Attendant
Regular Business Hours Support: Mon-Fri 8am-5pm
              - Press "2" for Service & Support or to order Supplies
  - Press "3" for Sales
  - Press "4" for Administration  & Billing
   
For After Hours Emergency Support:
  -Press "2" for Panasonic, xpient or  Radiant Support
  -Press "3" for Digital Dining or Zonal Support
  -Press "4" for Grocery Support
***After Hours Charges May Apply
Hours of Operation
The Support Center is available 24 hours a day, 7 days a week, 365 days a year.
 
Please Note: Although the Support Center is available after normal business hours, late night, weekends, and holidays, it is generally available for emergency, high priority cases only. Non-critical issues are handled during normal business hours. Normal business hours are Monday through Friday 8:00AM to 5:00PM. MST
 
The Support Center is located in Denver, Colorado. Colorado is on Mountain Standard

Required Customer Information for All Calls

When calling to the Customer Support Center please have the following information available:

·         Site Name & Site Code/ID Number

·         Your First and Last Name & Best Contact Phone Number w/Area Code

·         Description of the issue along with exact wording of any error messages

·         When the issue was first observed and how often it occurs

·         Details of what was being done prior to, during, and after the issue

·         System Password(s)
Retail Data Systems of Colorado Phone: 800-376-7797 / 303-576-5654
4845 Oakland St. Denver, CO.  80239 Fax: 303-576-6833

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